Terms & Conditions

1.1

You must register your details including an email address and mobile phone number on the  www.sgsptamocktests.com website in order to book a place for your child on an SGSPTA Ltd mock test session.

1.2

The email address that you use to book your child's place on the www.sgsptamocktests.com website will be the only means by which SGSPTA Ltd will correspond with you unless your child has an evidenced special educational need or medical condition in which case we may also contact you by phone (see sections 2 and 3 below). Please ensure that you check your inbox and junk mail regularly to ensure you do not miss any emails about the mock tests. SGSPTA Ltd cannot be held responsible for any missed communications.

1.3

You will only be able to book a place for your child at a SGSPTA Ltd mock test session via the www.sgsptamocktests.com website.

1.4

SGSPTA Ltd cannot be held responsible for any problems you may have accessing the website, registering or booking a place on a test session. 

2.1

If you are booking a hall-based test session and your child may need support with a medical condition that does not require additional access arrangements (e.g. asthma, allergies, hay fever), you must notify SGSPTA Ltd when booking their test session(s) by completing the box on the booking form. You must reply promptly to any emails that SGSPTA Ltd sends you to follow up on your child’s needs. Any subsequent changes in circumstances must be notified to us by emailing mocktests@sgspta.com before the day of the test session.  

3.1

If your child has a special educational need or medical condition and requires additional access arrangements, you must notify SGSPTA Ltd of these access arrangements when booking your child on our system. Needs must be evidenced by:

1) a letter or report from a hospital consultant or qualified medical professional confirming the condition (a GP letter is not sufficient) or an Education, Health and Care Plan, Individual Education Plan or Individual Provision Map, AND

2) a letter from the child’s primary school on headed paper to confirm any adjustments that are currently in place as the child’s normal way of working and that will need to be in place to allow the child to fully access the mock test. 

Both pieces of evidence should be emailed to us at mocktests@sgspta.com by 28 February 2024 if your child is taking test N (online) or test A (May), and by 30 April 2024 if your child is taking test B only (July/ August).

3.2

You must reply promptly to any emails and voicemails from SGSPTA Ltd to follow up on your child's needs. 

3.3 

We will do our best to accommodate your child’s needs in the session you have booked. However, this may not be possible. Once we know what your child’s access arrangements are, we reserve the right to move them to an alternative session where separate rooms and additional invigilators are available. We will discuss your child’s options with you.

3.4 

Parents booking places for children with access arrangements must be prepared to remain onsite throughout the duration of the mock test session.

3.5

Once we have agreed together how we will support your child during the mock test, SGSPTA Ltd will send you confirmation of these arrangements. You must email back to us within fourteen days of the date of the email, confirming your acceptance of these arrangements. Failure to do so may mean we will be unable to accommodate your child within the test session. 

3.6

Parents should note that the process of applying for access arrangements for these mock tests is separate to the process of applying for access arrangements for any other tests, including the official 11+ exams. There is no guarantee that any access arrangements we provide will be mirrored in other tests. You must follow the instructions for the schools you are applying to and liaise directly with each school to confirm your child’s needs and access arrangements.

4.1

Once booked, your child’s place can only be cancelled and the fee refunded if the request is made by email to mocktests@sgspta.com within 14 days of booking, or if earlier, the date that the booking site closes for the session. Refunds will only be processed back to the card that was used to make the original booking. 

4.2

After 14 days, the fee paid is non-refundable and the session is non-transferable.

4.3

We reserve the right to cancel a test session and in this event our liability will be limited to the amount that you have paid us for the cancelled session. We exclude liability for damages for any claims in law including contract, negligence, tort, statute or otherwise.

5.1

Once made, bookings are non-transferable, and you will not be able to change the date or time of your child’s mock test session. 

5.2

You can cancel your booking and receive a refund, minus a £20 administration fee per session cancelled, provided the place is rebooked by another parent. Both of these transactions must be completed by no later than two weeks before the date of the test session. You must email mocktests@sgspta.com if you want to cancel your booking. Refunds will only be processed back to the card that was used to make the original booking. 

5.3

No refunds are given if your child is unable to sit the mock test on the day.  If your child is unwell and you provide us with a medical certificate, we will do our best to offer you an alternative session if there are spaces available.

5.4

We reserve the right to cancel a test session and in this event our liability will be limited to the amount that you have paid us for the cancelled session. We exclude liability for damages for any claims in law including contract, negligence, tort, statute or otherwise.

6.1

If you have not received your test login details by the date specified in your booking confirmation, it is your responsibility to contact us at mocktests@sgspta.com by the date given in that confirmation.

6.2

Each booking confirmation details the dates during which your child can sit the online test. This test window cannot be extended for any reason. 

6.3

If your child misses the test window for any reason, no refund will be given.

6.4

SGSPTA Ltd cannot be held responsible for any internet issues that affect your child's ability to sit the test.

7.1

If your child arrives late, they will not be admitted to the exam hall and no refund will be given.

7.2

For child safeguarding reasons, you must remain with your child in the queue until a member of the SGSPTA Ltd team has checked your child into the exam. Children arriving without an adult will not be admitted to the test session.

7.3

We reserve the right to refuse entry to any child who appears unfit to take the test. No refund will be given.

7.4

Once registered, you must say goodbye to your child and your child will be directed into the exam hall by the SGSPTA Ltd team. 

7.5

Your child may bring a water bottle into the mock test session, but no food is permitted unless, because of medical reasons, you have previously agreed this with SGSPTA Ltd. 

7.6

SGSPTA Ltd do not allow watches of any kind in the exam hall. 

7.7

You must return to collect your child promptly at the end of the test session. Your child will only be released once all test papers have been collected in. Requests for your child to be released early will be denied. 

7.8

You and your child must comply with any health and safety requirements that SGSPTA Ltd consider necessary. Failure to do so may result in your child being refused entry to the test and no refund will be given.

8.1

Your child must be able to work silently in a school hall or other room for the duration of the mock tests and behave appropriately with invigilators and other children taking the test. 

8.2

Any child exhibiting disruptive behaviour towards invigilators or other children will result in their immediate removal from the test and no refund will be given.

8.3

We will not tolerate any abusive behaviour by parents and reserve the right to ask any parent who exhibits such behaviour to leave the site with their child and no refund will be given.

9.1

All test papers are the intellectual property of SGSPTA Ltd and can only be used at the time that the test is sat. 

9.2

No part of our test papers may be reproduced in any form (including screenshots, photocopying, recording or otherwise) without prior written permission of SGSPTA Ltd.

9.3

We do not release our test papers (except the writing task) and your child is not allowed to take away test papers from the hall.

10.1

Once marked and standardised, scores and feedback from the multiple-choice maths and English tests will be posted on the www.sgsptamocktests.com website as detailed in your booking confirmation. 

10.2

The results of your child’s mock test should be considered a reflection of how your child coped with the papers on the day and not as an indication of how your child will perform in the 11+ exams. 

10.3

Results will be removed from www.sgsptamocktests.com at some point during October and November 2024. After this date, the results will no longer be available.

10.4

SGSPTA Ltd cannot be held responsible for any difference between your child’s performance in these mock tests and the real 11+ exams.