Frequently Asked Questions
- Will my personal details be shared with other organisations?
We will only use your personal details to administer your account and to provide the products and services that you have requested from us. Your personal data will be removed from our system shortly after the final exam results have been sent out.
- Can I book test sessions for a friend’s child?
Please do not do this. The email address that you use to register will be the only email address that we can correspond with. This includes dealing with any queries that you have, confirmation of candidate number(s), arrangements for the test session(s) booked and any other reminders that we send out.
- What if my child has any medical conditions or educational needs?
If your child has any medical conditions or educational needs, it is your responsibility to notify us. You must complete the relevant box when booking , detailing how this could affect them on the day. You must also reply promptly to any emails that we send following up on your child's needs. Any subsequent change in circumstances must be notified to us by emailing firstname.lastname@example.org before the test day. Please note, we may not be able to offer some of the adjustments that your child may be entitled to in their real tests. For example, we do not offer extra time or scribes. Any new issues on the day must be communicated when checking your child in at the door.
- How many test sessions can I book?
You can book up to 3 test sessions in total, but only 1 session from each of test sessions A, B and C.
- What does Test session A include and when will they be held?
Test session A includes a multiple choice English paper and a multiple choice Maths paper, each approximately 40 minutes long. Feedback includes your child’s actual and standardised score as well as an indication of how your child has performed in key areas for both Maths and English. These sessions cost £45.00 and will be held on the morning and afternoon of 11th, 12th, 18th and 19th May 2019.
- What does Test session B include and when will they be held?
Test session B includes a multiple choice English paper and a Maths paper requiring answers to be written into an exam booklet (so not multiple choice). Both papers will be approximately 40 minutes long. Feedback includes your child’s actual and standardised score as well as an indication of how your child has performed in key areas for English only. In addition, there is an English writing task, lasting for approximately 25 minutes (see details below). These sessions cost £50.00 and will be held on the morning and afternoon of 8th, 9th, 15th, 16th and 22nd June 2019.
- What does Test session C include and when will they be held?
Test session C includes a multiple choice English paper and a multiple choice Maths paper, each approximately 40 minutes long. Feedback includes your child’s actual and standardised score as well as an indication of how your child has performed in key areas for both Maths and English. In addition, there is a past SGSPTA mock English writing task, lasting for approximately 25 minutes (see details below). These sessions cost £50.00 and will be held on 29th and 30th August 2019 only.
- What is the English writing task?
In total there are two different SGS PTA writing tasks: 1 NEW task in Test session B and 1 PAST tasks in Test session C. For each task, students will be given approximately 25 minutes to read, plan and produce their answer. As in the real exam, we will not give out any additional information in advance as to what the task will involve. Your child will bring home their answer so that you can see how they performed under exam conditions. They will also bring home some sample student answers with constructive comments as to the kind of things that schools are likely to be looking for in such a written task. We are unable to provide copies of any of these items. Make sure that you keep these somewhere safe. We do not mark these writing task(s).
- My child will be sitting entrance tests in Autumn 2020 - can they sit the Mock tests in 2019?
No. The tests are designed for the specific year group who will be sitting their entrance tests in Autumn 2019.
- Can I cancel and get a refund?
Refunds are possible provided that we are able to resell your space to another parent and all processing, including their new booking, is completed by no later than two weeks before your session is due to be held. There is a £20 admin fee payable per session being cancelled to cover the costs of our work. Please email email@example.com if you wish to cancel a session. Please note that to be fair to everyone, you cannot hold more than one Test A, B and C session per child at any point in time unless you are in the process of changing your date (see below).
- What if I am too late to cancel?
If you are too late to cancel (see above), no refunds are given. If your child is sick on the day, provided you supply us with a medical certificate and there are spaces available, we will do our best to offer you an alternative session. We do not give refunds at this late stage.
- Can I change my date?
Once booked, we are not able to change your date and the booking is non-transferable. Please check dates of any school trips, sports days, sports fixtures, friends’ birthdays and other entrance tests etc before booking for your mock test sessions(s). The only way to change your date is to book a new session, if available, and contact us to process a cancellation of your original date (See conditions above). You must inform us within 24 hours of booking your new session that you wish to cancel.
- Can I transfer my space to another child?
If you know in advance, although due to potential health and safety issues we do not allow you to transfer your space to a friend, if you satisfy the conditions above, you will be able to cancel your session. Your cancelled space will become available on our booking site for parents to book on a first come first served basis.
- Where can I park?
There will be free parking on the school site on a first come first served basis, which must be accessed via the Greyhound Road entrance. For health and safety reasons, there is no drop off facility on the school site. Once you have entered the school premises, you must park your car where instructed and it must remain parked for the entire test session. The school gates will be closed during the test session and reopened once all the children have left the exam hall. If you do not wish to use our free parking please do not obstruct our neighbours' drives or local roads - use the council car parks close to the school. Please be aware that parking wardens frequently patrol the area outside the school gates.
- What happens if we are late?
The tests will start promptly so please allow plenty of time to arrive and park your car. If you arrive late, your child will not be admitted to the exam hall and no refund will be given.
- Do I have to remain with my child until they enter the exam hall?
Yes. For health and safety reasons you must remain with your child in the queue until we have checked your details. Please be patient as it is important that we check everyone in and allow each child time to use the toilet before they are seated in the exam hall. Children arriving without an adult will not be admitted.
- Will I be able to settle my child in the exam room?
No. As with the actual tests, you will hand over your child to us at the entrance to be taken into the exam room.
- Will they be given a break between the tests?
Yes. All children are encouraged to visit the toilet before they are taken into the exam room and are given a break part way through the session to go to the toilet and stretch their legs. They may bring a water bottle with them but no food.
- May I see my child's papers?
No. We do not give out any of the Maths or English question papers or answers. However, if your child is sitting an English writing task they will bring home an envelope containing their answer(s), together with some sample student answers with constructive comments as to the kind of things that schools are likely to be looking for in such written task(s). Please note that we are unable to provide further copies of any of these items. Make sure that you keep these somewhere safe.
- When will the results be available?
Once all the tests are over, results are standardised and posted on our website which can be accessed from the school's website. The results from Test Session A should be available from the beginning of June, Test Session B by mid July and Test session C by 7th September 2019. These results will remain on the website until the end of September 2019 when they will no longer be available. We do not keep records past this date.
- What is 'standardisation'?
A standardised score is a recognised mathematical process that is used by setters of any large test to indicate the performance of any candidate against the others who took the test. It takes into account the difficulty of the test and the spread of scores so that the results on different tests are directly comparable.
- Are the results a reflection of how my child will do in the real exams?
Not necessarily. Results from the mock test must be considered in conjunction with other factors such as teachers' views, tutors' opinions, how well your child coped on the day and other relevant factors including how much progress was made in the time between the mocks and the real test date.
- What happens if an exam session is cancelled?
To date we have never had to cancel a session. However, we reserve the right to cancel a session due to circumstances beyond our control or other reason and in this event our liability will be limited to the amount that you have paid us for the cancelled session. We exclude liability for damages for any claims in law including contract, negligence, tort, statute or otherwise.